• Belle-Île-en-Mer
• Communication
• Hoëdic
• Houat
• Lorient

BreizhGo Océane: a widely praised public maritime service, supporting territorial continuity

With over 23,000 respondents in 2024, the satisfaction survey conducted by BreizhGo Océane confirms users’ attachment to this essential public service for connections to Belle‑Île‑en‑Mer, Groix, Houat, and Hoëdic.

Every day, BreizhGo Océane links the mainland to the Morbihan islands, providing not only tourist travel but, above all, a vital service of territorial continuity for islanders. The satisfaction survey conducted among 167,617 travelers in 2024 — of which 23,151 responded — offers a clear picture of service perception: the quality is there, and the numbers speak for themselves.

Stable and strong overall satisfaction

When asked about their overall satisfaction with the service, results remain consistent with 2023, showing stable perceived quality. The Net Promoter Score (NPS), an indicator of recommendation, improved slightly by 0.7 points, reflecting a better public image.

Increased satisfaction among islanders

Regular users — islanders and subscribers — were also surveyed specifically. Residents of the islands expressed growing satisfaction:

• +0.1 % global satisfaction compared to last year

• +0.4 % ease of online booking — a crucial point for frequent travelers

• +0.2 % quality of passenger information — especially about disruptions, a key concern for island residents

• Crossing schedules deemed more suited to needs: +0.6 % improvement compared to 2023

These results demonstrate the company’s attention to the daily realities of island life.

"The Company perfectly fulfills its essential mission of continuity between the island and the mainland, between us islanders and our families and friends, or sometimes our work. I always notice so much kindness and thoughtfulness, whether at the desk, on the phone, or during the maneuvers in the hold.”

Island traveler

on the Quiberon – Belle‑Île line

An accessible and human service

Among purchase pathways, ticket‑desk reception at the ferry terminal remains a trusted value, appreciated by both occasional visitors and islanders (+0.1 % improvement). On the phone, the quality of reception is also well regarded, though a slight decline was observed (-0.1 % among subscribers).

As for the welcome on board, it remains consistent and appreciated, reinforcing the image of a professional and warm service.

Even more reliable services

Cleanliness of vessels, punctuality, station information—all these criteria were rated positively, with improvements noted for each (up to +0.2 %). These are concrete daily elements that directly influence the travel experience and strengthen trust in the BreizhGo Océane network.

View the full results of the satisfaction survey